Help & Support
Quick answers to common issues and direct access to instructor support.
How can we help?
If you're stuck on a technical issue, have a question about your subscription, or need help understanding a specific collision repair concept, you're in the right place.
I forgot my password. How do I reset it?
Click the "Login" button in the navigation menu, then click "Forgot Password". Enter your email address, and we will instantly send you a secure reset link.
How do I unlock a specific module?
If a module shows as "Locked" on your dashboard, you can unlock it instantly by clicking the button on the course card and purchasing an access plan through our secure Stripe portal.
Is this the actual Prometric test?
No. We are an independent training portal. While our simulator is designed to look, feel, and function exactly like the real Prometric software, you must book your actual certification exam at the official Prometric testing center.
Why are some questions marked as "Research"?
The real ASE exam mixes in 10 unscored research questions that do not count toward your score, and it does not tell you which ones they are. B2 and B3 run 65 questions total, of which 55 are scored. B4, B5 and B6 run 60 total, of which 50 are scored. We replicate that exactly, because it changes how the clock feels and it is the single most common surprise students report from test day.
How long do I have on the real exam, and how should I pace myself?
B2 and B3 give you 90 minutes for 65 questions. B4, B5 and B6 give you 75 minutes for 60. That works out to a little over a minute per question in every case. The practical advice is not to rush, it is to stop bleeding time on the two or three questions you are never going to be sure about. Flag them, move on, and come back with whatever time is left. Our simulator runs the real clock for exactly this reason, so you find your natural pace here rather than discovering it under pressure.
What is a Technician A and Technician B question, and why do they feel harder?
Two technicians each make a statement and you decide who is correct: A only, B only, both, or neither. They feel harder because you cannot answer on gut feel. You have to evaluate each statement independently, on its own, as true or false, and only then combine the two. Most people get these wrong by reading both statements together and picking whichever sounds more familiar. Read statement A, decide, then read statement B as if you had never seen A.
What score do I need to pass?
ASE does not publish a fixed number of correct answers, and it is not a flat 70 percent the way many people assume. The passing standard is set by a panel of working technicians who judge how many questions a minimally competent technician should get right, so the exact cut can differ slightly from one form of a test to another. Practically, aim well clear of the boundary rather than trying to land on it. If you are consistently in the mid eighties across a full length practice exam, with no content area lagging far behind the others, you are in good shape.
My weakest area keeps changing. Which one should I actually study?
Early on, your per area percentages swing wildly because there are not enough answers behind them yet. A 40 percent built on five questions means almost nothing. Give each area a reasonable number of questions before you trust its score, then work the lowest one. The weakness drill on your dashboard already does this weighting for you, pulling more heavily from areas where your accuracy is genuinely low rather than from areas where you have simply not answered much yet.
A question looks wrong to me. What do I do?
Report it. There is a report button on every question in the simulator, and it sends the question straight to Mr. Hernandez with the module, the question and your note. This is genuinely wanted, not a formality. Several corrections in the current bank came from students who pushed back on an answer, and where a student turned out to be right the question was rewritten and the fix reached everybody immediately.
Does passing here mean I am ASE certified?
No. This is preparation, not certification. You still register with ASE, sit the exam at an official testing center, and separately document the hands on work experience that ASE requires before a certification is issued. What this platform removes is the part where you walk in cold: unfamiliar interface, unknown pace, and no idea which content area is about to catch you out.
Does my progress follow me between my phone, my laptop and a school computer?
Yes. Your results, your flagged questions and your flashcard mastery are tied to your account rather than to one browser, so you can drill on your phone at work and pick up on a laptop at home. Sign in with the same account and everything is where you left it. If something looks out of date, sign out and back in, which forces a fresh read rather than using the local copy your browser is holding.
What happens when my access period ends?
Access to the question bank and simulator for that module stops, but your account and your history stay. If you come back later, your previous results are still there rather than starting from zero. If you are close to your exam date and your access is about to run out, contact Mr. Hernandez before it lapses rather than after.
I am an instructor. Can I use this with a class?
Yes, and several programs already do. Class access is handled with codes issued per school rather than by asking students to buy individually, and there is a live classroom mode for running questions on a projector with the room answering on their phones. Email Mr. Hernandez with your program and rough class size and he will set it up.
Still need help?
Reach out directly to Mr. Hernandez for technical support or collision repair questions. Clicking below will open your device's default email app.
Email Instructor